4839.0.55.001 - Health Services: Patient Experiences in Australia, 2009  
ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 20/10/2011   
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Contents >> Use of health services >> Use of health services - An overview


The Patient Experience Survey asked people about a range of health services they may have used for their own health in the past 12 months, and the experiences they had with each service. All persons aged 15 years and over were asked whether they had:

  • seen a general practitioner (GP);
  • seen three or more health professionals for a single condition;
  • been admitted to hospital;
  • visited a hospital emergency department;
  • had a pathology test;
  • had an imaging test; and/or
  • asked a pharmacist for health-related advice.

People who had seen a GP were asked whether they had seen a GP for urgent medical care or after hours, received a prescription for medication, or been referred to a medical specialist (see Chapter 3). Households with children under 15 years of age were also asked about experiences of health provision for their children (see Chapter 7).

This chapter provides an overview of people's use of the health services listed above, by a range of economic and demographic characteristics.

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