1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013   
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Contents >> Major Group 5 Clerical and Administrative Workers >> SUB-MAJOR GROUP 56 Clerical and Office Support Workers


    CLERICAL AND OFFICE SUPPORT WORKERS perform a range of routine clerical and administrative tasks necessary to support the operation of organisations.

    Indicative Skill Level:
    Most occupations in this sub-major group have a level of skill commensurate with the qualifications outlined below.

    In Australia:

      AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

    In New Zealand:
      NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

    For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

    Tasks Include:

    • recording and entering bets, debiting credit and bank accounts electronically, and receiving cash
    • sorting documents, mail and parcels, and delivering items to customers
    • recording and updating information in record management systems
    • interviewing people in surveys and market research to obtain information and their attitudes
    • connecting, holding and transferring telephone calls, and providing telephone service information
    • receiving advertising copy and entering text and other details
    • reading meters

This section contains the following subsection :
        MINOR GROUP 561 Clerical and Office Support Workers

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