1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
ARCHIVED ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013   
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    CLERICAL AND OFFICE SUPPORT WORKERS perform a range of routine clerical and administrative tasks necessary to support the operation of organisations.

    Indicative Skill Level:
    Most occupations in this minor group have a level of skill commensurate with the qualifications outlined below.

    In Australia:

      AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

    In New Zealand:
      NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

    For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

    Tasks Include:

    • recording and entering bets, debiting credit and bank accounts electronically, and receiving cash
    • sorting documents, mail and parcels, and delivering items to customers
    • recording and updating information in record management systems
    • interviewing people in surveys and market research to obtain information and their attitudes
    • connecting, holding and transferring telephone calls, and providing telephone service information
    • receiving advertising copy and entering text and other details
    • reading meters

This section contains the following subsection :
          UNIT GROUP 5611 Betting Clerks
          UNIT GROUP 5612 Couriers and Postal Deliverers
          UNIT GROUP 5613 Filing and Registry Clerks
          UNIT GROUP 5614 Mail Sorters
          UNIT GROUP 5615 Survey Interviewers
          UNIT GROUP 5616 Switchboard Operators
          UNIT GROUP 5619 Other Clerical and Office Support Workers

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