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New DataLab: troubleshooting
I can't log in
How long does my temporary password/password last
I forgot my password to get into the new DataLab portal
Your log in credentials for the new DataLab portal are the same as for the new DataLab workspace. You can Reset your password by clicking on the Forgot my password link.
What are the virtual machines/desktops
How large are the different sizes of virtual machines in the DataLab
We will assign what is appropriate for use, mainly driven by the size of the data approved to your project. If you are noticing poor performance, you can email email@example.com. Larger machines incur higher running costs. With user charging, you may need to consult with your organisation to confirm incurring additional expenses for your project before applying for a larger machine.
What does it mean for a virtual machine to be Active and why does this matter
If you are a member of multiple projects in the DataLab, you will have more than one virtual machine. Your Active machine is the one that is connected to the remote file share, where the data files are stored. For security purposes, only one of your sessions can connect to the remote file share at a time (this is where data files are stored). You can activate your virtual machine by using the Change Active VM button.
Why are virtual machines destroyed every 30 days
Virtual machines are destroyed approximately every 30 days for security purposes. If the 30 day timing will interfere with the timing of your project, you can choose to destroy and rebuild earlier than 30 days at a time that suits you.
Where do I save the work I have done on a virtual machine that is scheduled to be destroyed
Save your work to your Project or Output drives to ensure that your analysis is not lost. Information saved outside of these drives is destroyed when your machine is rebuilt every 30 days.
Can I have multiple virtual machines running code at the same time
Only if you have requested local disk space to be allocated to a machine. This allows you to run jobs on offline VMs.
My virtual machine is not launching
Errors and running out of space
I am getting a Citrix error
Check you have the latest version of Citrix Workspace application from https://www.citrix.com/en-au/downloads/workspace-app/windows/ or request it from your IT department. Example of a Citrix error below.
One of my network drives in the analysis environment is missing
If you cannot see the Library, Project, and Output network drives in File Explorer, go to the desktop and double-click the Refresh Network Drives icon.
I got an error while working with data in SAS/Stata/R/Python
Stata error example
This means you have exceeded the memory for your virtual machine.
Code and software
I have some code for one project that I want to use in another project - how do I arrange this
You can request input clearance for data, code or files to be loaded to your project, from either another project, or other sources that you hold.
Can I use a mix of SAS, STATA, R and Python for different people in my project team
Yes, each virtual machine has R and Python as default software. SAS and Stata are not automatically provided on all machines but can be requested as they require a licence to be assigned to your virtual machine. Email firstname.lastname@example.org with your request.
Is cluster processing possible in the DataLab
Cluster processing is not currently available. We are developing a Databricks service to provide scalable clustered analytics environment for users.
Is there a delay between assigning data to a project and users seeing it
Yes, it takes about 5 minutes to process the connection. You also need to log out of your virtual machine to allow the system to refresh your session with the new data.
What can I do if my code will run longer than 10pm tonight
You can extend your session to bypass the nightly shutdown, by one, two or three nights.
How do I see what R packages I have available and how do I manage these
Use the R Studio Package Manager shortcut on the DataLab virtual machine desktop to check the range of R packages available to you. See Managing your R packages.
I can’t find the R packages I need in the analysis environment
Due to a default setting in Microsoft, the system automatically uses Microsoft Edge to open any PDF file. You can open the PDF file by right-clicking on the file, selecting Open with > Adobe Reader. This launches the file using Adobe Acrobat Reader.
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1406.0.55.007 - DataLab, User Guide
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 25/03/2021 First Issue