1220.0 - Australian Standard Classification of Occupations (ASCO) Second Edition, 1997  
Previous ISSUE Released at 11:30 AM (CANBERRA TIME) 31/07/1997   
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      Switchboard Operator
      Telephone Operator

Operates telecommunication switchboards and consoles to assist callers establish telephone connections or to receive customer inquiries or fault reports.

Skill Level:
The entry requirement for this occupation is completion of compulsory secondary education or higher qualification.

Tasks Include:
  • operates switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • providing information in response to customer inquiries about telephone numbers, dialling codes, call costs, time delays and service difficulties
  • investigates operating system problems and informs maintenance services
  • alerts emergency services when required
  • records details and determines charges for designated types of calls
  • handles inquiries from customers regarding service issues, fault reports and other operational information
  • may monitor the efficiency of systems and maintain service sampling records

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