INTERNET COMMERCE

This section provides more detailed information about businesses with internet access that receive orders online including the mode of receiving orders and links with business systems. Please refer to Explanatory Notes 16 and 17 for the definitions used and information about estimation of internet income.

Internet commerce, by employment size(a), 2013-14
			0-4 persons	5-19 persons	20-199 persons	200 or more persons	Total
	Businesses with internet access that:
		placed orders via the internet (%)	50.1	63.0	73.8	87.5	56.0
		receivied orders via the internet (%)	27.5	41.3	45.6	48.2	33.2
	Internet income ($b)		21.6	39.8	59.2	146.2	266.8
(a) Proportions are of all businesses in each output category.
(b) Refer to Explanatory Notes 16 and 17.

I-Commerce Income

All businesses that reported receiving orders via the internet were asked to indicate what proportion of their income from the sales of goods or services could be attributed to those orders (i.e. internet income). During the year ended 30 June 2014, a third of all businesses received orders via the internet (33%). The estimated value of internet income resulting from those orders was $267 billion.

Businesses with 200 or more persons employed reported more than half of the total estimate of internet income, at $146 billion, compared with businesses with 0-4 persons employed that reported 8% of the total estimate of internet income ($22 billion).

Further statistics relating to i-commerce can be accessed via the Downloads tab.


Business Systems Supporting the Receipt of Orders

Businesses that received orders via the internet were asked to specify the types of automated links between the systems used to receive orders and other business systems, during the year ended 30 June 2014. Businesses could provide more than one response.

Of those businesses that received internet orders almost two thirds indicated that their systems used to receive orders did not have automated links to any other business systems (63%). For those businesses receiving orders and reporting automated links, the automated links most commonly reported were business systems for invoicing and payment (22%), followed by suppliers' business systems (11%).

Automated links between systems used to receive orders and other business systems, by employment size(a)(b), 2013-14
			0-4 persons	5-19 persons	20-199 persons	200 or more persons	Total
			%	%	%	%	%
2013-14
	Suppliers' business systems		9.2	12.5	12.5	17.6	10.9
	Customers' business systems		9.1	9.7	11.7	16.5	9.7
	Business' systems for:
		reordering replacement supplies	7.3	8.7	8.7	13.2	8.0
		invoicing and payment	20.4	22.3	29.0	29.6	22.1
		production or service operations	4.7	9.0	8.0	13.5	6.8
		logistics, including electronic delivery	5.5	6.2	8.0	21.3	6.2
		marketing operations	5.4	9.4	11.1	10.9	7.6
	No automatic systems links		66.6	60.7	59.1	51.3	63.4
(a) Proportions are of businesses with internet access that received orders via the internet in each output category.
(b) Businesses could identify more than one type of automated link.

By employment size, businesses with 200 or more persons employed were the most likely to have automated links across each of the response options. For example, 30% of businesses with 200 or more persons employed had automated links for invoicing and payment, compared with 20% of businesses with 0-4 persons employed.

Businesses in Accommodation and food services were the most likely to use automated links, with half of the businesses in this industry reporting that they had any automatic system links (50%). Financial and insurance services recorded the highest proportion of businesses with automated links to suppliers' business systems (23%) and production or service operation (23%). Transport, postal and warehousing and Rental, hiring and real estate services recorded the highest proportion of businesses with automated links to customers' business systems (both 21%).

Further statistics relating to business systems supporting the receipt of orders can be accessed via the Downloads tab.