4430.0 - Disability, Ageing and Carers, Australia: Summary of Findings, 2018 Quality Declaration 
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This document was added or updated on 21/07/2020.

Use of information technology by people with disability, older people and primary carers

Key statistics

In 2018:

    • 1.1 million (28.5%) people with disability did not use the Internet
    • Over 250,000 people with disability lacked confidence or knowledge to use the Internet
    • 1.4 million (38.4%) older Australians did not use the Internet
    • 1.0 million (27.1%) older people used social networking or chat rooms.

Internet use

Most Australians use the Internet for everyday activities such as communicating with friends and family, shopping, entertainment and education. In 2016-17, the Household Use of Information Technology survey showed that:
    • around nine in ten (87%) Australians aged 15 years and over (living in households) had used the Internet in the previous 3 months
    • Internet use generally decreased with age.

People with disability

In 2018, there were 3.8 million Australians with disability aged 15 years and over living in households. Among these:
    • around seven in ten (71.5% or 2.7 million) accessed the Internet in the previous 3 months
    • 28.5% (or 1.1 million) had not accessed the Internet in the previous 3 months
    • Internet use decreased with age, similar to the general population.

People with disability(a), whether used Internet in last 3 months, by age group, 2018
Graph shows the internet use of people with disability decreased across age
Footnote(s):
(a) Living in households
Source: Survey of Disability, Ageing and Carers, Australia, 2018

Reason did not use Internet

The most common reasons for those with disability not using the Internet were:
    • had no need or interest (73.9%)
    • lack of confidence or knowledge in accessing the Internet (23.4%)
    • no access to a computer or mobile technology (14.3%).

People with disability aged 15 years and over(a), most common reasons did not use Internet(b) in the previous 3 months
Graph shows that the most common reasons people with disability did not use internet were: no need or interest, followed by lack of confidence or knowledge.
Footnote(s):
(a) Living in households
(b) People could report more than one reason.
Source: Survey of Disability, Ageing and Carers, Australia, 2018

Internet use by disability group

Whether a person used the Internet varied depending on their type of disability. In 2018, the Internet was used by:
    • Three in five (61.9%) people with a sensory and speech disability
    • Three in five (61.5%) people with head injury, stroke or acquired brain injury.

In contrast, 71.2% of those with psychosocial disability used the Internet.

While the type of disability a person has may affect their use of the Internet, age is also likely to be a contributing factor, particularly considering the differing age profiles across disability groups. In 2018, the median age of people with disability (living in households) varied by disability group:
    • 70 years for those with a sensory and speech disability
    • 64 years for those with a physical restriction
    • 62 years for those with a head injury, stroke or acquired brain injury
    • 51 years for those with psychosocial disability
    • 32 years for those with an intellectual disability.

Reason did not use the Internet by disability group

Lack of interest was the most common reason for not using the Internet regardless of disability group. A lack of confidence/knowledge was also common, particularly among those with disabilities that affect cognitive ability. Among people with disability who had not used the Internet:
    • Around one-third of those with an intellectual disability (35.5%) and those with a head injury/stroke/acquired brain injury (33.3%) lacked the confidence or knowledge to use the Internet
    • 15.3% of those with a physical restriction did not have access to a computer or mobile technology.

People with disability aged 15 years and over(a), most common reasons did not use the Internet(b) in the previous 3 months, by disability group(c)
Graph shows reasons people with disability did not use internet by disability group; most common reasons across all groups were no need or interest and lack of confidence or knowledge.
Footnote(s):
(a)Living in households
(b)People could report more than one reason
(c)Graph excludes ‘other’ disability group, which includes those receiving treatment or medication for any other long-term conditions or ailments and still restricted in everyday activities, and any other long-term conditions resulting in a restriction in everyday activities.
Source: Survey of Disability, Ageing and Carers, Australia, 2018

Older people (65 years and over)

Among the 3.7 million older Australians in 2018 (living in households):

    • 61.6% (or 2.3 million) had used the Internet in the previous 3 months
    • 38.4% (or 1.4 million) had not used the Internet in the previous 3 months.

Internet use decreased with age. The proportion of people using the Internet in the previous 3 months by age group were:
    • 74.5% of those aged 65-74 years
    • 48.5% of those aged 75-84 years
    • 26.7% of those aged 85 years and over.

The most common reasons older Australians did not use the internet were:
    • had no need or interest (79.0%)
    • lack of confidence or knowledge in accessing the Internet (20.7%)
    • no access to a computer or mobile technology (14.4%).

People aged 65 years and over(a), most common reasons did not use the Internet (b) in the previous 3 months
Graph shows that the most common reasons older people did not use internet were: no need or interest, followed by lack of confidence or knowledge.
Footnote(s):
(a) Living in households
(b) People could report more than one reason.
Source: Survey of Disability, Ageing and Carers, Australia, 2018

Primary carers

Primary carer - refers to a person aged 15 years and over who provides the most informal assistance to a person with disability with one or more of the core activities of mobility, self-care and communication.

There were 861,600 primary carers in 2018. Of these:

    • 85.5% (736,600) had used the Internet in the previous 3 months
    • 14.4% (123,700) had not used the Internet in the previous 3 months.

The most common reasons primary carers didn’t use the internet were:
    • had no need or interest (75.3%)
    • lack of confidence or knowledge in accessing the Internet (24.2%)
    • could rely on friends or family to use the internet for them (13.7%)
    • no access to a computer or mobile technology (13.4%).

Primary carers(a), most common reasons did not use the Internet(b) in the previous 3 months
Graph shows that the most common reasons primary carers did not use internet were: no need or interest, followed by lack of confidence or knowledge.
Footnote(s):
(a)Living in households
(b)People could report more than one reason.
*Proportion has an RSE of between 25-50% and should be used with caution.
Source: Survey of Disability, Ageing and Carers, Australia, 2018

Use of technology to contact family and friends

People with disability

Many Australians aged 15 years and over with disability use technology to communicate with family and friends living outside their household (i.e. non-resident family and friends). Use of technology to stay connected varied according to the type of disability a person had.

SMS/text message

In 2018, of the 3.8 million Australians aged 15 years and over with disability (living in households), 61.9% used SMS/text message to contact non-resident family and friends in the previous 3 months.

Use of SMS/text message to contact non-resident family and friends was most common among those with a physical restriction (59.7%) or a psychosocial disability (56.8%). This is in contrast to:
    • half (50.2%) of those with a head injury, stroke or acquired brain injury
    • half (50.9%) of those with an intellectual disability
    • just over half (52.3%) of those with a sensory or speech disability.

Use of social networking/chat rooms

Around two in five (42.3%) people with disability used social networking or chat rooms to contact non-resident family and friends. The following disability groups were less likely to use social networking or chat rooms:
    • 30.3% of those with a head injury, stroke or acquired brain injury
    • 32.2% of those with a sensory or speech disability.

Use of email

Two in five (39.8%) people with disability used email to contact non-resident family and friends, though people with an intellectual disability were considerably less likely to (20.1%). Other disability groups reporting low use of email contact with family and friends included those with:
    • a head injury, stroke or acquired brain injury (27.2%)
    • psychosocial disability (28.1%).


People with disability aged 15 years and over(a), proportion who used selected information technology to contact non-resident family and friends(b), by disability group(c)
Graph shows peoples' use of SMS, social networking and contact via email with non-resident family and friends varied by disability group.
Footnote(s):
(a)Living in households
(b)With family and friends who do not live in the same household in the previous 3 months
(c)Graph excludes ‘other’ disability group, which includes those receiving treatment or medication for any other long-term conditions or ailments and still restricted in everyday activities, and any other long-term conditions resulting in a restriction in everyday activities.
Source: Survey of Disability, Ageing and Carers, Australia, 2018

Older people

Many older Australians (living in households) use technology to communicate with non-resident family and friends, though use typically decreases with age.

Just over half (54.2% or 2.0 million people) of older Australians used SMS/text message to contact non-resident family and friends in the previous 3 months. The proportion of people using SMS/text messages decreased with age:
    • 67.4% of people aged 65-74 years
    • 42.0% of people aged 75-84 years
    • 15.3% of people aged 85 years and over.

Just over one-quarter (27.1% or 1.0 million people) of older people used social networking or chat rooms to contact non-resident family and friends. As with SMS/text message contact, the use of social networking or chat rooms decreased with age:
    • over one-third (35.3%) of those aged 65-74 years
    • 17.9% of those aged 75-84 years
    • 8.0% of those aged 85 years and over.

Almost half (45.2% or 1.7 million people) of older Australians used email to contact non-resident family and friends. While use of email declined with age, it was the most common form of online contact for those aged 85 years and over (19.2%). Among other age groups:
    • over half (53.9%) of those aged 65-74 years used email
    • over one-third (37.3%) of people aged 75-84 years used email.

People aged 65 years and over(a), proportion who used selected information technology to contact non-resident family and friends(b), by age group
Graph shows older peoples' use of SMS, social networking and contact via email with non-resident family and friends declined with age
Footnote(s):
(a)Living in households
(b)Contacted family and friends who do not live in the same household in the previous 3 months.
Source: Survey of Disability, Ageing and Carers, Australia, 2018

Primary carers

In 2018, many of the 861,600 primary carers used technology to contact family and friends in the previous 3 months:
    • three-quarters (76.3%) used SMS/text message
    • just over half (53.8%) used social networking or chat rooms
    • almost half (49.0%) used email.