UNIT GROUP 8113 SWITCHBOARD OPERATORS
SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections or to receive customer inquiries or fault reports.
Skill Level:
The entry requirement for this unit group is completion of compulsory secondary education or higher qualification.
Tasks Include:
- operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- investigating operating system problems and informing maintenance services
- alerting emergency services when required
- recording details and determining charges for designated types of calls
- handling inquiries from customers regarding service issues, fault reports and other operational information
Occupations:
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