UNIT GROUP 3392 CUSTOMER SERVICE MANAGERS
CUSTOMER SERVICE MANAGERS plan, administer and review customer services and after-sales services and maintain sound customer relations.
The entry requirement for this unit group is an AQF Diploma or higher qualification or at least 3 years relevant experience. In some instances relevant experience is required in addition to the formal qualification.
- managing, motivating and developing staff providing customer services
- developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
- planning and implementing after-sales services, to maintain operating performance of goods purchased and to modify and improve services rendered
- liaising with other organisational units, service agents and customers to identify and respond to customer expectations