Survey Account Help

Your ABS Survey Account is a fast, simple, and secure service that allows you to complete your survey form online and upload and download requested data files from the ABS. It also allows businesses and organisations to safely and securely reallocate their survey form to a colleague for completion.

To create your survey account, select 'Create' on the right hand side of the log in page. You will need to provide an email address, a mobile phone number and create a password. You may also optionally provide your name. Next you will be asked to validate your email address by entering a security key that we send to you by email.

Please check your spam or junk mail. Although we have taken measures to ensure the ABS Survey Account request emails get through, occasionally they may be blocked. If there is no confirmation email after 10 minutes, you can start the 'Create' process again to ensure all details have been entered correctly.

If you forget your password, you can use the link next to ‘Forgot your password?’ on the log in page to reset it. You will need the email address and mobile phone number you used to create your ABS Survey Account.

Yes. You can change your password when you are logged into your account by selecting the ‘Change password’ link at the top of the page.

Yes. When you are logged into your account follow the ‘Account Settings’ link at the top of the page. Here you can modify your login and security details by pressing ‘Edit User Details’.

We may use your mobile phone number and email to contact you about your survey. We may also use these contact details to help reset your password if you forget it. We do not share these details with anyone else.

If you don't have a mobile number you will need to contact us for help.

Please see our Submitting Data Files to the ABS page for step-by-step instructions.

If your business or organisation has been selected for a survey, you can reallocate survey forms to another person in your business or organisation. Only one person can access a survey form at a time and there is no limit to how many times it can be reallocated. After adding your form to your ‘My Surveys’ table, you can reallocate the survey to another person by clicking the 'Delegate' button. 

If you'd like to reallocate a data submission form, please check the Submitting Data Files to the ABS page.

If you have saved and exited your survey form before you reallocate it to someone else, then yes, all your answers will be saved.

Yes. You can log in and out of your ABS Survey Account and use as many sessions as you need to complete your form. If your survey form is incomplete, you will need to click 'Resume' each time to access your survey form.

If you have saved and exited your survey form before you reallocate it to someone else, all your answers will be saved.

If your household has been selected for a survey, you are not able to reallocate your survey form.

You only need to enter your Form Access Code once. After this you can access your survey in the ‘My Surveys’ section. If this is the first time you are entering your Form Access Code and you receive a message saying it has already been claimed, please contact us.

If you are having problems accessing your survey form, please try the following:

• Close your internet browser. Then, open a new browser window and try logging back in.
• Open your ABS Survey Account and survey form in a different web browser software.
• Clear your cache/browsing history by referring to your browser’s instructions.
• Wait and log back in later as we may be experiencing a high volume of traffic which can sometimes cause issues.
• Check to see if you have already claimed your form. If you have claimed your Form Access Code in an earlier session, you will not need to enter it again. Scroll down to ‘My Surveys’, on your ABS Survey Account page. Your survey should be there with a start or resume button.

If your survey form is not displaying correctly or you are having trouble moving to the next screen it may be because you do not have JavaScript enabled in your web browser. This is most common for older versions of web browsers. JavaScript can usually be enabled in 'Options', under the 'Tools' menu. If you need web browser assistance, you can try the 'Help' menu in your web browser.

Once you have completed and submitted your form, the final page will include a confirmation message. You can also see the status of the survey by clicking on the 'My survey form history' button.

If you have received a reminder from the ABS, it may have been sent before you submitted the form. If this is the case, you do not need to take any further action.

Alternatively:

• Check if the reminder you have received is for the same survey form. Often ABS surveys run for multiple cycles, or you may be asked to respond to more than one survey at a time.
• Once you have finished a survey form you need to click 'Submit' on the last page to ensure your data is submitted correctly. You can check your survey’s status by logging into your ABS Survey Account and checking that your form is in the ‘My survey form history’ section. If the form status is 'In Progress' you can click 'Resume' and ensure the survey form has been correctly submitted.

You can find more information about the ABS and ABS surveys on the Survey Participant Information page.