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Answers to FAQs


Can I register for multiple products?
Yes, you can register for multiple ABS registered products.
What if I don't receive the email with my user ID?
Select the 'account activation' link on the 'My account' login page and enter in your registered email address. An email will be sent to your email with your user ID and account activation link. If your email is not recognised, you may have registered with an incorrect email address. You can go and register again with the correct email.
What is an Individual Licence?
An Individual Licence is a licence for an ABS registered product(s) that only you have access to. However, you may transfer your licence to someone else. To do this please contact us by calling 1300 135 070, or email us at
What is an Organisational Licence?
An Organisational Licence is a licence for one or more ABS registered products that can be used by members of an organisation.
How does the ABS define an organisation for the purposes of an Organisational Licence?
The ABS determines organisations on a case by case basis. This is generally based on the structure and separate identity of the organisation.
How do I know if my organisation has an Organisational Licence?
When registering for an Organisational Licence, you will be presented with a list of organisations who have an Organisational Licence. If your organisation is on that list, you may request to 'join' that organisation's licence.
What if my organisation is not on the list?
If your organisation is not on the list it does not currently have an Organisational Licence and will need to be registered. Only the Contact Officer for the organisation can register.
How do I register my organisation?
After you have checked that your organisation does not appear on the list of organisations with Organisational Licences, you may select 'My organisation doesn't appear on the list. I want to register a new organisation.' Only the Contact Officer for the organisation can register. What is an organisational Contact Officer?
A Contact Officer is the person who will liaise with the ABS on behalf of their organisation regarding their Organisational Licence. They will be responsible for reviewing applications to use their Organisational Licence and confirming that each applicant is a member of their organisation.

They will be able to approve requests to be added to the licence and to access products.

Please note that an organisational Contact Officer must be registered in the system as a user to have access.
Who should be a Contact Officer?
A Contact Officer should be someone in a position of responsibility, such as a manager and is responsible for paying for the organisation's licence. The person registering an organisation automatically becomes the Contact Officer for that organisation.
How is the Contact Officer selected?
The Contact Officer is automatically set as the person who registers the organisation.
How do you change the Contact Officer for an organisation?
If the Contact Officer has changed for an organisation, the existing Contact Officer can add Contact Officers to the organisation via the 'Organisation administration' tab. Log in to 'My account', select the 'Organisation administration' tab then and select 'Members'. Select the user who will be the new Contact Officer and click on the 'Make Contact Officer' button. Please note that the Contact Officer must be an existing organisational member. For assistance please contact us by calling the National Information and Referral Service on 1300 135 070.
What is an organisation's Delegate?
An organisational Delegate is the person who can act as another point of contact for the organisation (see Delegate officer in Roles & Responsibilities).
Are products free?
Some products are free, and some require payment. TableBuilder Basic and DataPacks Online are free. Survey TableBuilder, TableBuilder Pro 2011 and TableBuilder Pro 2006 require payment.
Who should be a Payment Officer for an Individual Licence?
A Payment Officer is responsible for paying for the Individual Licence. The Payment Officer can also be the user registering for the product.Do I get a discount for multiple licences for a product?
There is no discount for multiple Individual Licences.

The organisation's licence option gives access to an unlimited number of users.
How long after I register for the products can I start using them?
You may start using free ABS registered products immediately after you have registered and receive a confirmation email. You may start using charged ABS registered products after your payment has been processed and you receive a confirmation email.
How many members can an Organisational Licence have?
An Organisational Licence can have an unlimited number of members.
Can I share my login details with colleagues/friends so they can access ABS registered products?
No. Under the licensed user Terms and Conditions, you have agreed to ensure that your access details are not provided to another party. This applies to both individual and organisation licensed users. If a user is found to have breached this condition, individual and/or organisational licences may be revoked.
As a licensed user of a registered organisation is it OK to share access details with other members of the organisation who are not licensed users?
No. All individuals within a registered organisation who desire access to ABS registered products are required to register separately as users from that organisation. Organisations who purchase an Organisational Licence are allowed an unlimited number of registered users as part of that licence. Under the licensed user Terms & Conditions, you have agreed to ensure that your access details are not provided to another party. If a user or organisation is found to have breached this condition, Individual and/or Organisational Licences may be revoked.
How many members can an Organisational Licence have?
Go to 'My account' and select the tab 'Organisation products'. Click on the Leave Organisation button.
How do I remove my name from an Organisational Licence?
Add and remove Contact Officers by logging in to 'My account' and selecting the 'Organisation administration' tab. However, if you are a Contact Officer, you will not be able to remove yourself. If you have further difficulties, contact the ABS by calling 1300 135 070.
What if I forget my password when activating my account?
Select the 'Forgotten Password' link on the Login page. You will need to remember your registered email address and your secret question and answer.
What if I forget the answer to my secret question?
Contact us by calling 1300 135 070.
What is the difference between Roles & Responsibilities and Terms & Conditions?
The Roles & Responsibilities relate to the Organisational Licence while the Terms & Conditions relate to the individual products.
How long is a subscription valid for?
The subscription is for the life of the product.
What happens when a subscriber leaves the organisation they work for?
They must notify the Contact Officer so they can be removed from the licence and a new user added.
What happens when a subscriber no longer requires the Individual Licence?
The user can transfer the licence to another person.
If a licence is transferred to another person, will the custom groups and saved tables remain?
No, the relinquishing user will need to download the tables as CSV to save copies of the tables and recodes before the licence is transferred.
I am a Contact Officer for my organisation, but I cannot see an 'Organisation administration' tab when I log into 'My account' to endorse pending requests. How do I fix this?
When you log into 'My account', if you see your tabs, but they are aligned vertically down the page, rather than horizontally across the page, the following instructions should fix this.

For internal websites Internet Explorer 8 reverts back to the Internet Explorer 7 engine.
These are instructions to turn this off, so that IE8 is actually running as IE8:
  • If you can't see a menu bar in Internet Explorer (File, Edit, etc.), enable it by right clicking on some empty space in the tab bar and checking Menu Bar.
  • Once you see the menu bar, go to the Tools menu and click on Compatibility View Settings.
  • Uncheck the 'Display intranet sites in Compatibility View' checkbox.

If problem still persists (you still do not see an 'Organisation administration' tab, please contact the ABS on 1300 135 070.
I keep getting error messages, or an ABS registered product won't load correctly.

If you are using Internet Explorer 7 you may experience compatibility issues. We suggest you update your Internet Explorer to a later version or try to load the web page in an alternate browser e.g. Chrome, Firefox or Safari.

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Commonwealth of Australia 2014

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