Australian Bureau of Statistics
Answers to FAQs
REGISTERING FOR TABLEBUILDER AND DATAPACKS
How much do subscriptions cost?
Paid products are grouped into data series. The cost to an organisation for subscribing to data series are detailed in Microdata prices.
How long is a subscription valid for?
Organisations subscribe to paid microdata products for varying periods, depending when the subscription commences. Before the end of the subscription year, the ABS will contact each organisation to determine the data series subscriptions for the following year. For more information about the subscription periods and pricing, see Microdata prices.
How do I subscribe to paid products for my organisation?
To add new paid products to your organisation's subscription review the list of Available microdata products. Products are arranged in data series, and a subscription allows all organisation users to access all products within the series during the subscription period. To enquire about subscribing to data series, click on the email link firstname.lastname@example.org and include your name, your organisation's name, your user ID number and the data series you are interested in, and an ABS staff member will contact you to arrange payment and access.
How long after I register for the products can I start using them?
You may start using free ABS registered products immediately after you have registered and activated your account. You may start using charged ABS registered products after your organisation's payment has been processed and you receive a confirmation email. If another user in your organisation subscribes to a paid product, all users in your organisation will automatically be granted access to the new product.
Is there a discount for multiple products?
Products are grouped into data series. When an organisation subscribes to a data series all users in your organisation will automatically be granted access to all the products within the data series. For more information about the products that are included in each of the data series, see Available microdata. There is no discount for subscribing to multiple data series, however a subscription to a data series gives access to an unlimited number of users within that organisation.
How do I check which products I have access to?
Go to the Registration Centre home page to log into TableBuilder or Census DataPacks. Log into each system to see if you have access. Once logged in you will be able to see the datasets you have access to. If you are not sure, contact email@example.com and an ABS staff member will assist you with your query.
JOINING AN ORGANISATION
How do I join my organisation?
After you have registered, click on the email link firstname.lastname@example.org, include your name, organisation's name and your user ID number, and request to join your organisation. If your organisation is not already registered, ABS will create your organisation and join you as a user. The ABS may contact you to request that you provide information about who will be your organisation's delegate and contact officer/s.
How does the ABS define an organisation for the purposes of subscriptions?
The ABS determines organisations on a case by case basis. This is generally based on the structure and separate identity of the organisation. Contact email@example.com if you have any questions. If your organisation will be undergoing a restructure splitting or merging with another organisation, please let ABS know so that the Registration Centre can be updated accordingly.
What is an organisation Delegate's role?
An organisational Delegate is the person who can act as another point of contact for the organisation. See also Delegate officer in Roles and responsibilities.
What is an organisation Contact Officer's role?
A Contact Officer is the person who will liaise with the ABS on behalf of their organisation regarding their subscriptions. They are responsible for approving requests to add new paid products and arranging payments. See also Contact Officer Roles and responsibilities.
How do I change the Contact Officer for my organisation?
If the Contact Officer has left your organisation or you would like to add additional Contact Officers, contact firstname.lastname@example.org, include your name, your organisation's name and the details of the new Contact Officer. The Contact Officer will need to be registered within Registration Centre before they can be added to your organisation.
How many members can an organisation have?
An organisation can have an unlimited number of members. Organisation pricing is set according to your organisation's size. For further information see Microdata prices. When users are joined to an organisation, they will automatically have access to all of the organisation's subscribed products.
How do I leave an organisation?
Email email@example.com with your name, organisation's name and user ID number and let us know that you are no longer with your organisation. ABS will remove you from your organisation, and you will no longer be able to access your organisation's subscribed paid products. However you will retain your access to the free ABS products.
How do I join a new organisation if I have changed organisations?
Email firstname.lastname@example.org with your name, old and new organisations' name and your user ID number. ABS will remove you from your organisation and join you to your new organisations. You will then be able to access all of your new organisation's subscriptions, as well as retaining access to the free products.
RESPONSIBILITIES WHEN USING TABLEBUILDER AND DATAPACKS
What is the difference between Roles & Responsibilities and Terms & Conditions?
The Roles & Responsibilities relate to administration of subscriptions to microdata products on behalf of an organisation, while the Terms & Conditions relate to the conditions under which each individual agrees to use microdata products.
Can I share my login details with colleagues/friends so they can access ABS registered products?
No. Under the licensed user Terms and Conditions, you have agreed to ensure that your access details are not provided to another party. This applies to all users, whether they are joined to an organisation or not. If a user is found to have breached the terms and conditions, individual and/or organisational access may be revoked. Each user needs to register individually.
As a registered user joined to an organisation, is it okay to share my login details with other members of my organisation?
No. All individuals within a registered organisation who want to access ABS registered products are required to register separately. Organisations are allowed an unlimited number of registered users as part of a subscription to each data series. Under the user Terms & Conditions, you have agreed to ensure that your access details are not provided to another party. If a user or organisation is found to have breached this condition, individual and/or organisational access may be revoked.
PROBLEMS AND ERROR MESSAGES
What if I don't receive the email with my user ID and activation link?
Contact the ABS by clicking on the email link email@example.com if you do not receive your user ID and activation email, and an ABS staff member will assist you.
What if I have forgotten my password when activating my account?
Select the 'Forgotten Password' link on the Login page. You will need to remember your registered email address and your secret question and answer.
What if I forget the answer to my secret question?
Contact the ABS by clicking on the email link firstname.lastname@example.org, and an ABS staff member will assist you.
I am a Contact Officer for my organisation, but I cannot see an 'Organisation administration' tab when I log into 'My account' to see the members of my organisation and our subscribed products.
When you log into 'My account', if you see your tabs, but they are aligned vertically down the page, rather than horizontally across the page, the following instructions should fix this.
In some cases, Internet Explorer 8 reverts back to the Internet Explorer 7 engine.
These are instructions to turn this off, so that IE8 is actually running as IE8:
I keep getting error messages, or an ABS registered product won't load correctly.
If you are using Internet Explorer 7 you may experience compatibility issues. We suggest you update your Internet Explorer to a later version or try to load the web page in an alternate browser e.g. Chrome, Firefox or Safari.
This page last updated 6 May 2015