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4159.0 - General Social Survey: Summary Results, Australia, 2010  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 30/09/2011   
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Contents >> Access to services >> Ability to access services

ABILITY TO ACCESS SERVICES

The inability to access services when needed may lead to adverse impacts on an individual, particularly when the services relate to personal health or wellbeing. In 2010, 30% of adults experienced difficulty when trying to access a range of service providers. The most often reported types of services that people had difficulty accessing were telecommunications (11%), doctors (10%) and Commonwealth income support, health and related services (9%). A higher proportion of women reported difficulty accessing doctors and Commonwealth income support, health and related services than men (11% compared to 8% for each) (table 42).

7.1 DIFFICULTY ACCESSING SELECTED SERVICE PROVIDERS, by sex
Graph: 7.1 DIFFICULTY ACCESSING SELECTED SERVICE PROVIDERS, by sex


Common reasons for having difficulty accessing services by the 5.1 million people who experienced difficulties included: having to wait too long for an appointment (61%); poor customer service (44%); and inadequate services in the local area (25%).





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