ABILITY TO ACCESS SERVICES
The inability to access services when needed may lead to adverse impacts on an individual, particularly when the services relate to personal health or wellbeing. In 2010, 30% of adults experienced difficulty when trying to access a range of service providers. The most often reported types of services that people had difficulty accessing were telecommunications (11%), doctors (10%) and Commonwealth income support, health and related services (9%). A higher proportion of women reported difficulty accessing doctors and Commonwealth income support, health and related services than men (11% compared to 8% for each) (table 42).
7.1 DIFFICULTY ACCESSING SELECTED SERVICE PROVIDERS,
Common reasons for having difficulty accessing services by the 5.1 million people who experienced difficulties included: having to wait too long for an appointment (61%); poor customer service (44%); and inadequate services in the local area (25%).