ABOUT THIS PUBLICATION
This publication presents summary results from the 2009 Patient Experience Survey. The survey was conducted by the Australian Bureau of Statistics (ABS) from July to December 2009, collecting Australians' views of their health care experiences in the last 12 months. It provides data on characteristics and experiences of both people that accessed health services, and those that did not.
A representative sample of 7,124 households completed the survey. Information was given by people aged 15 years and over for a wide range of health services, including GPs, medical specialists and hospitals. Information on children's use of health services was also collected from households with children under 15.
ABS publications draw extensively on information provided freely by individuals, businesses, governments and other organisations. Their continued cooperation is very much appreciated - without it, the wide range of statistics published by the ABS would not be available. Information received by the ABS is treated in strict confidence as required by the Census and Statistics Act 1905.
The ABS would also like to thank the Patient Experience Survey Reference Group for their advice in the development of the survey.
For further information about these and related statistics, contact the National Information and Referral Service on 1300 135 070.