1008.0 - ABS Surveys Charter, 2010  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 05/03/2010  First Issue
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This document was added 08/01/2017.



Resolving Complaints

We acknowledge that from time to time we may not meet your expectations. Your complaints, compliments and comments can help us to improve our service.

The ABS collects a wide range of data through different surveys, and if you experience a problem or difficulty with any of them, please contact the 1800 number for that survey. This contact number can be found on your survey form, the letter you received telling you about the survey, or any brochure enclosed with your letter.

Our team of interviewers will help to resolve your issues when you call. If you are not satisfied with our response, you have the right to take the matter further, by writing to:

Survey Participant Liaison Officer
Australian Bureau of Statistics
PO Box 4459
Geelong Vic 3220

Email: business.charter@abs.gov.au

We will respond to your complaint within 10 working days of receiving your correspondence. Depending on the complexity of your complaint we may need more time to investigate and resolve the issue. In this case we will advise of the progress within 10 working days of receiving your complaint.

If you are not satisfied with the outcome of your complaint, you can request a review of the decision by writing to:

Survey Participant Liaison Officer
Australian Bureau of Statistics
PO Box 10
Belconnen ACT 2616


If the review outcome is unsatisfactory, you may lodge a complaint with the Commonwealth Ombudsman www.ombudsman.gov.au