2. INFORMATION TECHNOLOGY (IT) STATISTICS
2.1 Summary of Activities
2.2 Surveys of Household Use of IT
2.3 Farm Use of IT
2.4 Government Use of IT
2.5 IT Statistical Developments
2.5.1 Quarterly Internet Activity Survey Planned
2.5.2 Household Use of IT Surveys
2.5.3 Business Use of IT Surveys
2.5.4 Farm Use of IT Surveys
2.5.5 Government Use of IT Surveys
2.6 Publications Containing IT Statistics
2.6.1 IT Use Publications
2.6.2 IT Industry Publications
2.1 Summary of activities
- Surveys of the information technology and telecommunications industries are currently being conducted in respect of the financial year 1998-99. Industries being surveyed include computer services, telecommunications, IT manufacturing and IT wholesaling.
- Surveys of the use of information technology by businesses and government organisations were conducted in respect of 1997-98 and will be repeated for 1999-2000. From this year, business use surveys will be conducted annually and government use surveys every two years.
- Surveys of IT use by farms were conducted in 1998 and 1999. Core items on use of computers and the Internet are expected to be collected annually from now on.
- Household use of IT data are currently collected each quarter by the ABS Population Survey Monitor (PSM). Due to changes to the ABS household survey program, the PSM will cease at the end of this year. More information on this development is presented in 2.5.2.
- On the infrastructure side, ABS is developing a new quarterly survey of internet service providers (ISPs) so that we can better understand some of the infrastructure issues which affect the use of information technologies by households and businesses. We expect that the survey will go into the field this July. For more information, see 2.5.1.
- The 2001 Population Census will contain two questions on IT. The questions will be asked of each person in the household and will provide a large dataset able to provide finer regional data and cross classification against a wide range of socio-economic and other variables. The first question to be asked is whether the person used a computer in the last week; the second question is whether s/he used the Internet. The Internet question will be split by location of use, the choices being home, work or other.
2.2 Surveys of household use of IT
To date, data from each of the four 1999 Household Use of Information Technology surveys have been released in the quarterly publication Use of the Internet by Householders, Australia (Cat. no 8147.0). Data from the 1999 surveys have been consolidated to produce average annual estimates at State and Territory levels and results will soon be published in Household Use of Information Technology, Australia, 1999 (Cat. no 8146.0). Previous editions of this publication are available for 1998 and 1996.
Key indicators from the November 1999 Household Use of Information Technology survey included:
- The supplementary topic for the April 2000 Labour Force survey is children's culture/leisure activities. The survey includes a number of questions on children's use of computers and the Internet, for instance, whether they used a computer/the Internet in the previous 12 months; and where, what for and how often they use a computer or the Internet. The survey will also include household level information on computers and Internet access. As the sample population in the Monthly Labour Force Survey is significantly larger than that used for the Household Use of Information Technology Survey, there will be an opportunity to produce some regional IT statistics from this collection.
- Half of all Australian households (3.5 million households) had a home computer in November 1999, an increase of 7% over the November 1998 estimate of 3.2 million households.
- A quarter of all households (or 1.7 million households) had home Internet access compared with 19% in November 1998.
Late in 1999, the data items collected on the Household Use of Information Technology survey were reviewed. This resulted in changes to the survey questionnaire being used for the year 2000 surveys. There are now additional questions on Internet shopping, barriers to Internet shopping and use of the Internet to access services including government and financial services. The year 2000 surveys also include questions on several newer home technologies such as webcam, DVD, CDMA phones and Internet access through set top boxes or mobile phones. The first release of year 2000 data is expected to occur in May this year.
2.3 Farm use of IT
Preliminary results from the information technology (IT) questions on the 1998-99 Agriculture Commodity Survey were released in December. Highlights from the release include:
- In the 12 months to November 1999, just over 6.0 million adults (44% of Australia's adult population) accessed the Internet compared to 4.2 million adults in the 12 months to November 1998.
- Nearly 6% of Australian adults (803,000) used the internet to purchase or order goods or services for their own private use in the 12 months to November 1999.
- In the three months to November 1999, 4% of adults used the Internet to pay bills or transfer funds, 2% used an electronic information kiosk to pay bills, 41% used the telephone to pay bills or transfer funds, 62% used EFTPOS and 72% used an ATM.
- At November 1999, there were 468,000 adults (5% of all employed adults) who were able to access an employer's computer from home through a modem. An estimated 352,000 of these (75%) had an agreement with their employer to work from home.
More information can be obtained from the publication Use of Information Technology on Farms, Australia, 1998-99, Preliminary (Cat. no. 8134.0). A supplementary survey of farms with Internet access was also conducted in 1999 and information will be released in Use of Information Technology on Farms, Australia, 1998-99 (Cat. no. 8150.0) due for release in April.
- An estimated 49% of Australia's 147,160 farms used a computer at the end of March 1999, a 26% increase over the number of farms using a computer at March 1998.
- The proportion of farms using the Internet increased from 11% to 20% over the same period.
- The Northern Territory (65%), the Australian Capital Territory (62%) and Western Australia (59%) had the highest proportion of farms using a computer, and the largest increase in the number of farms using a computer occurred in Tasmania (up 36% over March 1998).
- The Statistical Divisions in each State (outside the capital city Statistical Divisions) with the highest proportion of farms using a computer were Murray (58%) in New South Wales, Mallee (58%) in Victoria, Mackay (58%) in Queensland, Eyre (57%) in South Australia, Northern (50%) in Tasmania and Kimberley and Upper Great Southern (both 65%) in Western Australia.
- The Northern Territory (36%) and the ACT (29%) had the highest percentage of farms using the Internet. The largest increase in the number of farms using the Internet occurred in Tasmania (up 104% over March 1998).
- The Statistical Divisions outside capital cities in each State with the highest proportion of farms using the Internet were Illawarra (30%) in New South Wales, Mallee (29%) in Victoria, Mackay (25%) in Queensland, Outer Adelaide and Murray Lands (both 23%) in South Australia, Central and Kimberley (both 27%) in Western Australia, and Southern (29%) in Tasmania.
2.4 Government use of IT
Figures released in December show:
Further details can be found in Government Use of Information Technology, Australia, 1997-98 (Cat. No. 8119.0).
- Across all government organisations in Australia, there were just over half a million PCs (507,000) accessed by 543,000 authorised PC users at the end of June 1998. More than a third of those users were authorised to access the Internet (209,000). State departments and agencies accounted for almost half with 231,000 PCs, 259,000 PC users and 92,000 Internet users.
- At the end of June 1998, almost three-quarters (73%) of government organisations had Internet access. Federal government had the highest level, with 100% of Federal departments and agencies having Internet access. Of these, 22% restricted their employees' access to specific web sites.
- Of the government organisations without access to the Internet at the end of June 1998, 57% intended to obtain it within the next 12 months. With these organisations representing 15% of all government organisations, the expected rate of Internet access for all government organisations by June 1999 was 88%.
- Federal departments and agencies offered the highest level of support for information technology and telecommunications (IT&T), with 4.6% of employees being IT&T support personnel, compared with only 1.5% in State/Territory departments and agencies and 1.4% in local government.
- Expenditure on IT&T by government in Australia was $3,317 million, of which almost a quarter ($788m) was spent on wages and salaries of in-house IT&T employees, and about a quarter ($795m) on contract payments to other organisations. Of these contracts, more than two-thirds ($553m) were for outsourcing ongoing services. Most (89%) contract payments for IT&T services went to private sector service providers. Federal departments and agencies' IT&T expenses per PC user ($10,415) were almost double those of State/Territory departments and agencies ($5,290) and local government ($5,230).
2.5 IT statistical developments
Outlined below is a summary of current developments in ABS IT statistics.
2.5.1 Quarterly Internet activity survey planned
Because of a strong demand from government and industry users for regular statistics on Internet activity, the ABS has been investigating the feasibility of introducing a quarterly survey of businesses providing Internet access services. As a result, the Internet Activity Survey is expected to be introduced in respect of the June quarter 2000. Its main purpose will be to provide a set of regular partial indicators of Internet activity in Australia. As the survey will be a census of all Australian ISPs, it is expected that some quarterly regional data will be able to be produced.
Proposed data items include:
- Subscriber details: Number and type; Churn during the quarter; Type of connection; Amount paid (ranges); Type of access package (e.g. flat rate/month etc)
- Volume measures: On-line time (minutes) by subscriber type; Megabytes downloaded by subscriber type
- Service issues: Number of modems/lines; Details of technical support and other services offered; Number of business web sites hosted; Number of business sites with online payment
- Points of presence: Number and location of POPs; Number of subscribers per POP; Lines available; Volume of data sent to subscribers.
2.5.2 Household use of IT surveys
As mentioned above, proposed changes to the ABS household survey program will affect the collection of IT use data for households and individuals. The quarterly Population Survey Monitor (PSM) survey, through which the data are currently collected, will be conducted for the last time for the November quarter 2000. In the future, household IT data may be collected via two new regular ABS household surveys. The General Social Survey (GSS) will be conducted every third year, commencing in 2002, and will probably include some IT questions, while the Multiple Purpose Household Survey (MPHS) will be conducted in the intervening two years. The MPHS will commence in 2003 and, while it appears likely that it would include an IT topic, any decision would be based on relative priorities at the time. The ABS is currently investigating the possibility of adding a set of household use of IT questions to one of the labour surveys to be conducted during 2001.
2.5.3 Business use of IT surveys
Economy wide business technology use surveys were conducted in respect of 1993-94 (mainly on computer use) and 1997-98 (covering computer use, internet access, e-commerce activities and barriers to the use of technology).
Given the rapid increase in the number of businesses connected to the internet and their growing use of e-commerce, the ABS has decided to conduct annual collections of business IT use. Data items, methodology and procedures have been designed to allow rapid processing and dissemination of results. The next business use of technology survey will be conducted in respect of 1999-2000, and thereafter on an annual basis. The next survey will continue to collect information on business use (and non-use) of IT and will explore a number of issues concerning the Internet, web-sites and e-commerce (including the value of Internet commerce).
2.5.4 Farm use of IT surveys
Given the interest in information on the diffusion of technology in regional Australia, the ABS has decided that the annual Agriculture Commodity Survey will continue to include three core questions on farm IT use. The questions cover use of computers and the Internet and intentions to gain access to the Internet.
2.5.5 Government use of Information Technology survey
Technology use surveys of general government organisations were conducted in 1993-94 and 1997-98 and have been designed to complement the business surveys of technology use. Although many of the current data items are relevant to government organisations, there is a need to focus more on the types of services that are being provided on-line by government. By using on-line services, government becomes a key driver of growth of the information economy as well as enabling government to become more efficient. Goals in the Australian context are: all government services are to be offered on-line by 2001; a single point of access to government services; and establishment of an on-line authentication framework. It has been decided to maintain the biennial Government (use of) Information Technology survey with the next collection to be conducted in respect of 1999-2000. In developing this collection, it is intended to investigate ways of improving how the information is collected from government units and to explore the possibility of obtaining administrative by-product information on procurement and provision of on-line services.
2.6 Publications containing IT Statistics
The following IT statistics publications have recently been released or will be released in coming months.
2.6.1 IT use publications
- 8147.0 Use of the Internet by Householders, Australia (a regular quarterly publication, the latest edition was released on 1 March 2000 in respect of the three months ending November 1999)
- 8146.0 Household Use of Information Technology, Australia, 1999 (expected to be released in May 2000; presents aggregated annual results from the Household Use of IT Survey including detailed state level data)
- 8129.0 Business Use of Information Technology, Australia, 1997-98 (released October 1999; preliminary results were released in Cat. no 8133.0 in April 1999)
- 8134.0. Use of Information Technology on Farms, Australia, Preliminary, 1998-99 (released in December 1999)
- 8150.0 Use of Information Technology on Farms, Australia, 1998-99 (more extensive data than 8134.0; expected to be released in April 2000)
- 8119.0 Government Use of Information Technology, 1997-98 (released in December 1999)
- 8153.0 Internet Activity, Australia, June and September quarters 2000 (expected to be released in November 2000).
2.6.2 IT industry publications
- 8143.0 Information Technology, Australia, Preliminary, 1998-99 (expected to be released in April 2000; this publication will present preliminary information on IT industries)
- 8669.0 Computing Services Industry, Australia, 1998-99 (expected to be released in August 2000)
- 8126.0 Information Technology, Australia, 1998-99 (expected to be released in September 2000)
- 8145.0 Telecommunications Services, Australia, 1998-99 (expected to be released in September 2000).