1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013   
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UNIT GROUP 5616 SWITCHBOARD OPERATORS


    SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

    Indicative Skill Level:
    Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.

    In Australia:

      AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)

    In New Zealand:
      NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)

    For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.

    Tasks Include:

    • operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
    • responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
    • investigating operating system problems and informing maintenance services
    • alerting emergency services when required
    • recording details and determining charges for designated types of calls
    • may monitor the efficiency of systems and maintain service sampling records

    Occupation:
      561611 Switchboard Operator

561611 SWITCHBOARD OPERATOR

    Alternative Title:
      Telephone Operator

    Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.

    Skill Level: 5



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