Australian Bureau of Statistics

Rate the ABS website
ABS Home > Statistics > By Catalogue Number
ABS @ Facebook ABS @ Twitter ABS RSS ABS Email notification service
1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013   
   Page tools: Print Print Page RSS Feed RSS Bookmark and Share Search this Product  

MINOR GROUP 541 CALL OR CONTACT CENTRE INFORMATION CLERKS


    CALL OR CONTACT CENTRE INFORMATION CLERKS provide information to customers about goods and services.

    Indicative Skill Level:
    Most occupations in this minor group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

      AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or

      AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

    In New Zealand:
      NZ Register Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or

      NZ Register Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

    In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • answering customer inquiries for information about goods and services
    • resolving customer complaints and problems with goods and services provided
    • recording information about inquiries and complaints
    • referring complex inquiries to supervisors
    • arranging the despatch of information kits and brochures



This section contains the following subsection :
          UNIT GROUP 5411 Call or Contact Centre Workers
          UNIT GROUP 5412 Information Officers

Previous PageNext Page

Bookmark and Share. Opens in a new window


Commonwealth of Australia 2014

Unless otherwise noted, content on this website is licensed under a Creative Commons Attribution 2.5 Australia Licence together with any terms, conditions and exclusions as set out in the website Copyright notice. For permission to do anything beyond the scope of this licence and copyright terms contact us.