MONITORING PERFORMANCE
Evidence that the processes described above are in place is provided by descriptions of the particular mechanisms used as described in this paper and the CSM publication. From the program perspective, evidence of periodic evaluation of the current relevance of each program can be provided and the impact of the results of these evaluations can be assessed.
Evidence of relevance is also provided by measures of usage, by client satisfaction results and by high profile examples of statistical information influencing or shedding light on important policy issues. Pointing out and publicising new analytical findings also demonstrates relevance.
As mentioned, the ABS maintains regular contact with key clients and other users of the national accounts to gauge their satisfaction with the services provided, including their views on the relevance of the data and priorities for future development. Information gleaned from these formal and informal contacts become input to the ABS priority setting processes, the outcomes of which are subject to high level management review processes.
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