1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
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Contents >> Major Group 5 Clerical and Administrative Workers >> SUB-MAJOR GROUP 54 Inquiry Clerks and Receptionists

SUB-MAJOR GROUP 54 INQUIRY CLERKS AND RECEPTIONISTS


    INQUIRY CLERKS AND RECEPTIONISTS respond to requests for information, and receive and greet people.

    Indicative Skill Level:
    Most occupations in this sub-major group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

      AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV, or at least three years of relevant experience (ANZSCO Skill Level 3); or

      AQF Certificate II or III, or at least one year of relevant experience (ANZSCO Skill Level 4)

    In New Zealand:
      NZ Register Level 4 qualification, or at least three years of relevant experience (ANZSCO Skill Level 3); or

      NZ Register Level 2 or 3 qualification, or at least one year of relevant experience (ANZSCO Skill Level 4)

    In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.

    Tasks Include:

    • answering customer inquiries for information about the organisation and the goods and services it offers
    • resolving customer complaints and problems with goods and services provided
    • recording information about inquiries and complaints
    • greeting and welcoming visitors, and directing them to the appropriate person
    • arranging and recording details of appointments
    • answering, connecting and transferring telephone calls



This section contains the following subsection :
        MINOR GROUP 541 Call or Contact Centre Information Clerks
        MINOR GROUP 542 Receptionists

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