Australian Bureau of Statistics

Rate the ABS website
ABS Home > Statistics > By Catalogue Number
8129.0 - Business Use of Information Technology, 2011-12 Quality Declaration 
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 22/08/2013   
   Page tools: Print Print Page Print all pages in this productPrint All RSS Feed RSS Bookmark and Share Search this Product  

IT SUPPORT

All businesses were asked who provided their IT support during the year ended 30 June 2012. Businesses could identify more than one source of IT support.

Consistent with previous results, almost a third of all businesses reported that IT support was provided by contractors or consultants (32%).

Source of IT support, by employment size(a)(b), 2011-12

0-4 persons
5-19 persons
20-199 persons
200 or more persons
Total
%
%
%
%
%

Person(s) working for the business who are:
IT specialists
15.5
28.5
39.4
80.1
21.6
not IT specialists
21.8
23.2
23.4
17.2
22.3
Suppliers of software or hardware(c)
14.0
19.9
38.8
58.0
18.0
Contractors or consultants
24.2
42.4
53.7
71.9
32.2
Other sources of IT support
0.6
0.6
np
0.4
0.6
No IT support
31.5
14.4
3.5
0.1
24.0

np not available for publication but included in totals where applicable, unless otherwise indicated
(a) Proportions are of all businesses in each output category.
(b) Businesses could identify more than one source of IT support.
(c) Software or hardware suppliers are only included where IT support was part of the purchase, lease or warranty for the software or hardware.


The use of IT support increased with each successive employment size range for person(s) working for the business who are IT specialists, suppliers of software or hardware and contractors or consultants. Businesses with 200 or more persons employed were three times as likely to report that contractors or consultants provided IT support (72%) as businesses with 0-4 persons employed (24%). Businesses with 0-4 persons employed were the most likely to report no IT support (32%).

Overall, businesses in the Construction industry were the most likely to report no IT support (37%), followed by businesses in Agriculture, forestry and fishing (35%). Businesses in the Information media and telecommunications industry were the least likely to report no IT support was received during 2011-12 (9%). Businesses in this industry were the most likely to report that IT support was provided by person(s) working for the business who are IT specialists (39%) and person(s) working for the business who are not IT specialists (34%).



Previous PageNext Page


Bookmark and Share. Opens in a new window


Commonwealth of Australia 2014

Unless otherwise noted, content on this website is licensed under a Creative Commons Attribution 2.5 Australia Licence together with any terms, conditions and exclusions as set out in the website Copyright notice. For permission to do anything beyond the scope of this licence and copyright terms contact us.