Australian Bureau of Statistics
1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013
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UNIT GROUP 1492 CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS
CALL OR CONTACT CENTRE AND CUSTOMER SERVICE MANAGERS organise and control the operations of call or contact centres, review customer services, and maintain sound customer relations.
Indicative Skill Level:
In New Zealand:
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
149212 Customer Service Manager
149211 CALL OR CONTACT CENTRE MANAGER
Organises and controls the operations of a call or contact centre. May work in a call centre.
Skill Level: 2
149212 CUSTOMER SERVICE MANAGER
Plans, administers and reviews customer services and after-sales services, and maintains sound customer relations.
Skill Level: 2
This page last updated 3 October 2013
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