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1220.0 - ANZSCO - Australian and New Zealand Standard Classification of Occupations, 2013, Version 1.2  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2013   
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UNIT GROUP 3131 ICT SUPPORT TECHNICIANS


    ICT SUPPORT TECHNICIANS provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.

    Indicative Skill Level:
    Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.

    In Australia:

      AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)

    In New Zealand:
      NZ Register Diploma (ANZSCO Skill Level 2)

    At least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications listed above. In some instances relevant experience may be required in addition to the formal qualification.

    Tasks Include:

    • determining software and hardware requirements to provide solutions to problems
    • responding to inquiries about software and hardware problems
    • adapting existing programs to meet users' requirements
    • installing and downloading appropriate software
    • ensuring efficient use of applications and equipment
    • implementing computer networks
    • designing and maintaining websites
    • repairing and replacing peripheral equipment such as terminals, printers and modems
    • may work in a call centre

    Occupations:
      313111 Hardware Technician
      313112 ICT Customer Support Officer
      313113 Web Administrator
      313199 ICT Support Technicians nec

313111 HARDWARE TECHNICIAN

    Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.

    Skill Level: 2


313112 ICT CUSTOMER SUPPORT OFFICER

    Alternative Titles:
      ICT Help Desk Officer
      ICT Help Desk Technician
      Systems Support Officer

    Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

    Skill Level: 2

    Specialisations:

      Network Support Technician
      Operator Command Support Systems (Army)

313113 WEB ADMINISTRATOR

    Alternative Title:
      Web Master

    Designs, builds and maintains websites, and provides web technology solutions and services.

    Skill Level: 2


313199 ICT SUPPORT TECHNICIANS NEC

    This occupation group covers ICT Support Technicians not elsewhere classified.

    Skill Level: 2

    Occupations in this group include:

      Applications Packager
      Computer Systems Technician
      Telecommunications Computer Systems Technician


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