APPENDIX B: THE QIRP CHECKLIST
The list below will help you to implement the quality incident response plan (QIRP) and manage each stage carefully.
Stage 1: Initiate a QIRP
Alternatively the ABS Data Quality Framework can be used to create questioned tailored to each organisation’s situation.
- Identify a quality incident, for example:
- Are there coherence problems?
- within the current set of data, or between the latest release and historical data;
- with other sources of data;
- with expectations of sources both internal and external to the organisation, e.g. economists, experts;
- or with real world events.
- Are senior management questioning the veracity (quality) of the data?
- Are external users of the data questioning its quality?
- Are other indicators in the statistical process indicating that there may be an issue? For example, quality gate quality measures reveal an unexpected movement.
- Have there been any changes to the underlying methodology, systems, staff, or processes?
Stage 2: Manage the implementation of a QIRP
- Rate the risk associated with each potential quality incident (if 'extreme' or 'high', instigate the QIRP process)
Stage 3: Resolve the quality incident
- Initiate the QIRP process
- Conduct the meeting
- Key players to help with the brainstorming and investigation
- Might need people to work exclusively on the QIRP investigation
- Assume that something is wrong
- Make sure this mindset is adopted to ensure greatest success in solving the quality incident
- Establish a list of possible causes for the quality incident
- Document down possible causes, who’s responsible for investigating, when are results due back, and assign priority levels
- Act now and contingency plan just in case the quality incident is real
- Plan for how the QIRP process should continue into the immediate future
- Consider the implications of a quality incident being realised and how to deal with that reality
Stage 4: Implement
- Confirm the causes
- Discuss investigations; continue with more investigations if required, identify the causes of the quality incident (or identify that there is no quality incident)
- Decide how to proceed
- Plan for what needs to be fix and when and how it will be conducted.
- Implement contingency plans
- Monitor and document implementation strategies to ensure nothing is missed.
- Evaluate and learn
- Use documentation from throughout the QIRP process to make changes to future cycles of the process to prevent a similar quality incident occurring again