1542.0 - Statistical Quality Incident Response Plan, Jun 2012  
Latest ISSUE Released at 11:30 AM (CANBERRA TIME) 26/06/2012  First Issue
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The list below will help you to implement the quality incident response plan (QIRP) and manage each stage carefully.

Stage 1: Initiate a QIRP

  • Identify a quality incident, for example:
    • Are there coherence problems?
      • within the current set of data, or between the latest release and historical data;
      • with other sources of data;
      • with expectations of sources both internal and external to the organisation, e.g. economists, experts;
      • or with real world events.
    • Are senior management questioning the veracity (quality) of the data?
    • Are external users of the data questioning its quality?
    • Are other indicators in the statistical process indicating that there may be an issue? For example, quality gate quality measures reveal an unexpected movement.
    • Have there been any changes to the underlying methodology, systems, staff, or processes?
Alternatively the ABS Data Quality Framework can be used to create questioned tailored to each organisation’s situation.
  • Rate the risk associated with each potential quality incident (if 'extreme' or 'high', instigate the QIRP process)

Stage 2: Manage the implementation of a QIRP
  • Initiate the QIRP process
    • Conduct the meeting
      • Assign roles
    • Key players to help with the brainstorming and investigation
      • Might need people to work exclusively on the QIRP investigation
    • Assume that something is wrong
      • Make sure this mindset is adopted to ensure greatest success in solving the quality incident
    • Establish a list of possible causes for the quality incident
      • Document down possible causes, who’s responsible for investigating, when are results due back, and assign priority levels
    • Act now and contingency plan just in case the quality incident is real
      • Plan for how the QIRP process should continue into the immediate future
      • Consider the implications of a quality incident being realised and how to deal with that reality
Stage 3: Resolve the quality incident
  • Confirm the causes
    • Discuss investigations; continue with more investigations if required, identify the causes of the quality incident (or identify that there is no quality incident)
  • Decide how to proceed
    • Plan for what needs to be fix and when and how it will be conducted.

Stage 4: Implement
  • Implement contingency plans
    • Monitor and document implementation strategies to ensure nothing is missed.
  • Evaluate and learn
    • Use documentation from throughout the QIRP process to make changes to future cycles of the process to prevent a similar quality incident occurring again